FAQ

Frequently Asked Questions

Why buy from us?

At Mystiq eShisha, we pride ourselves in the best quality products and place extra attention to detail on crafting that delicious flavour you crave. Beyond this, our factories are certified by the major regulatory bodies (ROHS, SGS and CE certified) to ensure that the eShisha you receive is 100% perfect. Your satisfaction is what we strive towards and we go to lengths to ensure this.

Beware of the many generic suppliers that sell unlicensed and cheaper versions of our products which are lesser in quality and have not gone through the vigorous test that we put our products through.

 

What is an electronic shisha pen?

Electronic Shisha pens, commonly known as eShisha, are an electronic device that produces flavoured vapour without the need for fire. The major difference between the electronic shisha and a traditional shisha is that it does not create smoke by burning tobacco.

Mystiq eShishas provides a significant benefit as it does not contain the thousands of harmful toxins present in a traditional shisha that leads to health problems.

 

How does the eShisha pen work?

The eShisha pen consists of a battery powered atomizer element which converts flavoured liquid to the vapour during inhalation and exhalation. The eShisha pen was designed so that the atomizer element is only triggered when its user inhales delivering the flavour when required.

 

 

Are Mystiq eShisha safe to use?

The liquid in Mystiq eShisha pens are made up of Propylene Glycol and Vegetable Glycerin, both are considered to have no negative effects to health. These two ingredients are then combined with water as well as the flavour of your choice to produce the delicious vapours during usage. The flavouring used by Mystiq are the same type of flavouring used in many different food found in your local supermarket.

Unlike traditional shishas, which produce harmful toxins and have been proven to be harmful to health, electronic shishas contains no harmful toxins and has no known health risks. In addition to this, it contains no nicotine, no tar, no tobacco and does not leave a bad odour in the air.

Mystiq eShishas are not intended for person under the age of 18; pregnant or nursing women; people with a medical condition; people with allergies to any component of inhalants. Please seek advice from your GP to see if Mystiq eShishas (electronic vaporisers) are right for you.

 

What is Propylene Glycol (PG)?

Propylene Glycol has no smell, no colour and is typically found in soft drinks, toothpaste, mouthwash, ice cream, cakes, donuts and various food items. It has even been actively used in asthma inhalers and nebulisers since the early 1950s and is listed as “generally recognised as safe” (GRAS) for use as a direct food additive.

 

What is Vegetable Glycerin (VG)?

Food Grade vegetable glycerine is the main ingredients in Mystiq eShishas responsible for creating the large clouds of vapour when you exhale. Vegetable Glycerin used in food applications is USP grade or over 99% pure and has a sweet taste. Vegetable glycerin metabolises differently than sugar and is used in low carbohydrate foods for sweetness and moisture. Unlike sugar, glycerin does not contribute to tooth decay.

 

Are Mystiq eShisha pens only for smokers?

Mystiq eShisha pens are designed for both smokers and non-smokers. If you typically don’t smoke, this product would also be great for you as it contains no nicotine, no tar, no tobacco or any harmful toxins. Keep in mind that Mystiq eShisha pens are not intended for person under the age of 18; pregnant or nursing women; people with a medical condition; people with allergies to any component of inhalants. Please seek advice from your GP to see if Mystiq eShishas (electronic vaporisers) are right for you.

 

 

What is the term ‘Vaping’?

The term ‘vaping’ has been popularised due to the vapours that is seen when using an eShisha.

As ‘Vaping’ means to inhale and exhale water vapour, using Mystiq eShisha is technically not smoking, giving its users the freedom of using it indoors or pretty much anywhere they please.

 

Can I used it indoors?

As using Mystiq eShisha pen is technically not smoking, there are no legal restrictions as to where you can use it. Most bars, clubs and restaurants would allow customers to ‘vape’ though it is generally down to the manager or owner of the establishment to decide.

 

How long does it take my order to be delivered?

Deliveries typically arrive within 7 business days after the order is made. In addition to the free shipping offer to Australian customers, we also have a guarantee that orders made before 12pm (Sydney time) will be shipped the same business day.

 

What payment options do you accept?

We currently only accept payments via PayPal, as it provides the best security and safety for our customers. PayPal also accepts almost all credit cards including Mastercard, Visa, American Express and more. You can even link your bank details securely into PayPal so that you can pay in cash.

 

Do you have a returns/refunds policy?

Of course!

Click here to see our Returns & Refunds Policy.

 

How much is shipping?

We offer free worldwide shipping on all orders. The price you see is all you’ll need to pay.

You can also request Express shipping at an additional cost of $9.

 

 

How long will my order take to be delivered?

If you order before 12pm on a business day (Sydney Time UTC +10:00), we will package and ship your order on the same business day.

For orders within Australia, Australia Post will usually deliver orders sent with Standard shipping within 7 days however this time period is subject to delay – once an order has been passed to Australia Post, the delivery time is out of our hands.

Express post orders are usually delivered within 48 hours of dispatch, however again we cannot guarantee this, as Australia Post occasionally take up to 3-5 days to deliver Express post.

If you are not available to accept your delivery, Australia Post will leave a card in your letterbox advising you of the attempted delivery and the order will be left at your nearest post office for you to collect.

Orders outside of Australia are sent via Australia Post, who then pass it to their partner postal service in the recipient country.

International orders are usually delivered within 21 days however this time period is subject to delay – once an order has been passed to Australia Post, the delivery time is out of our hands.

Express post orders are usually delivered within 10 days of dispatch, however again we cannot guarantee this, as this depends on how long your order takes in transit.

 

I can’t find the answer to my question here

If you can’t find the answer to a specific question you have, feel free to contact us here, we’ll try to get back to you as soon as we can, which is generally pretty quick.